Shipping policy

At Zyntal, we are dedicated to providing fast and reliable shipping. We understand the importance of receiving your purchase quickly and efficiently, so we make every effort to process your order as soon as it is received.

Processing Time:

  • Orders are normally processed within 1-5 business days.

Shipping Rates and Estimates:

Shipping Country Estimated Delivery Time Price
                       UK                  4 to 7 business days     Free

After purchase, you will receive a shipping confirmation email with a tracking number within 24-48 hours. Please check your spam folder if you do not see this email.

For any issues, please contact us at support@zyntal.com.

Tracking Process:

Once your order has been dispatched, we will notify you via email with a tracking number. Please wait 48 hours for tracking information to become available. You can track your delivery on our tracking page.

If you have not received your order within 10 days of receiving the shipment confirmation email, please contact us at support@zyntal.com with your name and order number. We will respond within 2 days.

Shipments to PO Boxes:

We do not offer delivery to PO Boxes or military APO/FPO addresses.

Refunds, Returns, and Exchanges:

We accept refund and exchange requests within 14 days after delivery, provided the item is unused and in its original condition. If your order arrives damaged, please email us promptly at support@zyntal.com with your order number and a photo of the item's condition. We will address each case individually and strive to provide a satisfactory solution. For more details, see our return policy.

Taxes and Duties:

All packages are shipped by Zyntal. Our products have no additional tax, so you only pay the final retail price at checkout.

Change of Delivery Address:

If you wish to change the delivery address, we can update it any time before the order has been shipped. Please contact our customer service at support@zyntal.com within 24-48 hours to request a free change or cancellation. Please note that we do not offer refunds for cancellations made after this time frame.